To open up a locked situation between groups

Application example

A systematic form of Trialoguing, where the observer position is used explicitly to change the development of interaction and communication.


The concept of “reflective team” was coined in 1984 by Tom Andersen and his colleagues in North Norway. A “reflective team” is a group of persons that:


  • observes the interaction between two other groups/parties
  • expresses different ideas about the interaction in a non-systematic, non-planned way, as a form of sharing of diversified perspectives.
  • The two other groups/parties listen to the aforementioned ideas and how they are communicated in between participants. Each person in the interaction chooses ideas, which they themselves find relevant to easing the flow of the situation and moving on.

(Andersen, 1987)